{"id":113,"date":"2023-05-05T12:21:56","date_gmt":"2023-05-05T12:21:56","guid":{"rendered":"https:\/\/blissful-elion.77-68-14-133.plesk.page\/?page_id=113"},"modified":"2023-05-05T13:04:25","modified_gmt":"2023-05-05T13:04:25","slug":"elementor-113","status":"publish","type":"page","link":"https:\/\/itcore.co.uk\/index.php\/elementor-113\/","title":{"rendered":"CX Contact Centres"},"content":{"rendered":"\t\t
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The New Generation Of CX Contact Centres
Supplied by iTCore, Powered by iNet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A great customer experience is key for every business. Empower your agents to focus on clients, and
build loyalty on any channel, anywhere.\u00a066% of consumers prefer to engage with brands via a
number of different channels: email, social media, SMS\/text, mail, chat and in some cases, chat bot.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Great Customer Journeys\u00a0Start Here<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our partner iNet’s CX contact centre solutions are embedded in some of the UK\u2019s most successful businesses.
Packed with features, available per-user-per-month. We can offer:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Omni Channel<\/h3>

Sell more and build loyalty with inbound \/ outbound voice, dialler, and all digital channels. All inside a single, intuitive platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Workflow and Scripts<\/h3>

Powerful scripting handles queries, offers canned responses, and dynamic scripts quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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360 views<\/h3>

Speed up transactions with a 360 view of customers, and with screen pop to reduce errors and serve clients better.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Compliant Dialer<\/h3>

Increase live contacts with multi-mode outbound dialer. Preview, Progressive, Predictive and Robot modes. OFCOM compliant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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PCI DSS Compliance<\/h3>

Avoid financial penalties. Accept telephone payments with level 1 PCI DSS compliance standards. Safe, secure, and seamless CX.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Reporting & Insights<\/h3>

Powerful sets of canned reports and custom reports available. With fully configurable real-time dashboards, for up-to-the-minute insights.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Plug ‘n’ Play Integrations<\/h3>

Connect to industry-leading CRM, Help Desk, and other platforms with API.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Secure Telecoms\u00a0<\/h3>

Tier 1 secure communications, redundant, high-availability. Scalable, on-demand for seasonal or service peaks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Rapid Deployment<\/h3>

Achieve ROI faster with our SaaS Cloud solution. Available now and ready-to-deploy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Take your customer facing contact centre to the next level<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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For a free demo and to talk through your requirements contact us now<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Why partner with iTCore and iNet?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Rapid Returns<\/b><\/h2><\/div><\/div><\/div>

We deploy your solution quickly, but with care and due diligence, treating every client and their requirements as unique.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Better Customer Service<\/b><\/h2>

A 360\u00b0 client view lets our client’s agents serve their clients with the highest possible service, regardless of channel the client chooses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Low Risk<\/h2><\/div><\/div><\/div>

We provide a solution that fits your needs at the time. You can add contact channels or additional solutions and services as you need them, not before.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Commercial Flexibility<\/b>\u00a0<\/h2><\/div><\/div><\/div>

We offer CAPEX and OPEX models, or a mix of the two.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Network Strength<\/b><\/h2><\/div><\/div><\/div>

iNet is a Cloud Communications Network, with 100% network uptime for the last 3 years.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Productivity & Profitability<\/b><\/h2><\/div><\/div><\/div>

Automated call workflow and intelligence lets your agents multi-task whilst still delivering exceptional CX.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The New Generation Of CX Contact CentresSupplied by iTCore, Powered by iNet A great customer experience is key for every business. Empower your agents to focus on clients, and build loyalty on any channel, anywhere.\u00a066% of consumers prefer to engage with brands via a number of different channels: email, social media, SMS\/text, mail, chat and…
Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-113","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/itcore.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itcore.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itcore.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itcore.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itcore.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=113"}],"version-history":[{"count":11,"href":"https:\/\/itcore.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/113\/revisions"}],"predecessor-version":[{"id":127,"href":"https:\/\/itcore.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/113\/revisions\/127"}],"wp:attachment":[{"href":"https:\/\/itcore.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}